Spa Philosophy

If you are planning to take advantage of our treatments, please book them a few days in advance so that we can find the most convenient date for you.
If you are not Guests of our hotel, please come 15 minutes before your treatment begins so that you have enough time to change clothes, give us information about your health condition and talk to the therapist.
You need to tell us about any health problems, allergies, injuries, pregnancy, illnesses, medicaments which may have impact on the treatment.
If you are Guests of our hotel, please come 5 min earlier, wearing bathrobes and flip-flops which you will find in your room. If you are not our Guests, you will also receive bathrobes, single-use underwear, slippers and bathrobes.
Remember about washing your body and removing make-up before your treatment. Do not use any creams or lotions either.
Epilation of the face can be made no later than 4 hours before the treatment in order to avoid irritation. In case of body treatments, epilation can be made at the latest 24 h before the massage, mask or scrub.
Avoid too much sunbathing both before and after the treatment.
Do not eat generous meals up to 2 hours before the treatment. If you are late for the treatment, its duration will be shortened and you will pay the full price anyway. If you wish to cancel your treatment, do it at the latest 6 hours in advance.
If you do it later, you will be burdened with 50% of the treatment value.
We suggest leaving any valuables in the room safes. The SPA & Wellness Centre bears no liability for the lost possessions.
Remember that the SPA & Wellness Zone is a silence area. Do not talk loud, do not cause any noises, turn off your phone.
You are forbidden to drink alcohol and use drugs in the SPA Zone. If you are intoxicated, we may refuse the treatment.
Improper behaviour will cause cancelling the treatment and burdening you with its full price.
Children up to the age of 16 may use the SPA & Wellness Zone with their parents' or legal guardians' consent.
If you have any questions or doubts concerning the treatment, please ask your therapist. Don’t forget to inform your therapist about your preferences or fears.
After the treatment, do tell us how you liked it and relax in the salt cave.

Our main task is your satisfaction with the services. However, if you are not content, something seems wrong, even a part of a treatment, please let us know! We want to raise our standards so that the services which we provide are always appealing to you.